Optimizing Import Operations: Don Don Donki's Success with TradeWeb™ Live

Overview

Our client, Don Don Donki, is a popular Japanese discount retail chain that offers a wide variety of products. Renowned for its extensive product selection and competitive pricing, Don Don Donki aims to maintain its competitive edge in a price-sensitive industry. They needed to import goods daily and to keep prices affordable, Don Don Donki started exploring ways to reduce import costs, including filing their own declarations with Singapore Customs.

Customer Background
Company: Don Don Donki
Industry: Retail Industry

Challenge

Don Don Donki had been working with freight forwarders to import goods and clear Customs. In an extremely competitive retail environment, where inventory must be turned around quickly and costs need to remain affordable for consumers, it became crucial for Don Don Donki to declare their own import permits. This move allowed them to control both time and cost - two key elements in the retail industry.

Solution Provided

TradeWeb^TM Live, a self-filing Customs declarations platform, enabled Don Don Donki to submit their import and Certificate of Origin filings directly to TradeNet for Customs clearance. They were then able to check the approval status of their permits, providing peace of mind and assurance of timely deliveries. This also allowed them to save between 15% to 20% on import fees monthly.

Results

Efficiency Gains: TradeWeb™ Live’s smart features, such as Item Excel Upload, enabled bulk uploading of multiple items, enabling the data to be automatically populated into the permit declaration form. This significantly reduced the time spent on manual data entry and decreased filing errors.
Costs Savings: By filing their own Customs declaration, Don Don Donki enjoyed 15-20% savings on import fees.
Improved Inventory Management: Don Don Donki gained more autonomy over the import process through self-filing Customs declarations. With live status updates on the clearance process, Don Don Donki has a clearer idea of when the inventory will arrive, allowing them to manage it more efficiently.

Conclusion

Don Don Donki’s adoption of TradeWeb™ Live for their import operations yielded significant benefits. By filing their own Customs declarations, they gained greater control over time and costs. The efficiency gained from the platform’s smart features, substantial savings from reduced import fees, and improved inventory management enabled them to keep prices affordable for their customers.

"CrimsonLogic’s team provided a brief lecture on how to use their system, ensuring they imparted broad and fundamental knowledge on how to use the application to make users confident. This initial step made the user experience manageable and less stressful.
When we email or call, the CS Team respond very quickly and is highly responsive, always willing to jump in and help resolve the issue either over the phone or through email. It’s highly commendable how their business supports customers in using a system from a reliable backend provider.”

Chuah Chin Poh
Import Manager
Pan Pacific Retail Management (Singapore) Pte. Ltd.
Don Don Donki